When an order is placed on the Lazada marketplace, and this order contains products imported from your E-Store, this order is imported to the E-Store (if you have enabled this option in the Settings). To view orders imported from Lazada, click My Sales, and then click Orders in the E-Store Control Panel. Such orders have a note that contains the Order Number in Lazada, so that you can easily find that order in your Lazada Seller account. Orders are imported from Lazada on a periodic basis, not immediately after they have been placed.
Please note that if an order in Lazada contains items not imported from your E-Store (for example, the ones you could add to Lazada directly), then information about all items are imported to your E-Store.
Once an order is imported from Lazada to E-Store, the quantity of the products is adjusted in E-Store accordingly to keep stock levels up-to-date.
The following information about orders is imported from Lazada to E-Store:
- Order Items
- Order total
- Order Payment and Fulfillment Status
- Customer Name
- Payment method
- Customer country and city
Some details about customers (email, phone number, full addresses) are not imported to your E-Store. You can find full details about customers in your Lazada seller account.