To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?
The import tool in GoDaddy E-Store allows to upload your products in the form of CSV files. You may want to use this if you need to add or update a lot of products at a time. For information about troubleshooting, see Import Products FAQs and Troubleshooting (Third Party Store).
To import products to your store:
- In the left panel, click eCommerce, and then click Manage Store.
- Click Catalog, and then click Products.
- Click Import Products.
For examples of the import tool usage, see Store Import and Export Basics (Third Party Store).
The store uses the CSV format for import and export of files. A CSV file is a plain text format, thus you can use any text editor for creating or editing CSV files. However, spreadsheet editors provide better editing experience. Currently, the most powerful and convenient tools are OpenOffice, MS Excel, and Google Docs. We should note that Excel (especially its old versions) does not always open CSV files properly. There are a number of workarounds, however, we recommend using the free OpenOffice app to edit and save your CSV import files.
Each line in a CSV file represents the properties of a certain item (for example, a product, an order item or a customer) separated by a delimiter. The same delimiter should be used for the whole file.
The very first line in a CSV file can contain column names, for example:
Export always puts column names on the first line. For import, it supports both formats (with or without column names line). The import dialog has the option to Skip first line. When you select this option, GoDaddy E-Store skips the first line in the file without any verification. If the "Skip first line" option is disabled, this indicates the whole file contains data, and GoDaddy E-Store checks every line.
Data Columns Separators (Delimiters)
GoDaddy E-Store supports three CSV value separators:
GoDaddy E-Store supports three different line separators for CSV files:
- \r\n - Windows
- \n - Unix, Linux, MacOS X
- \r - classic MacOS
GoDaddy E-Store supports more than 10 charsets, such as UTF-8, UTF-16, US-ASCII, etc. If all your products and categories are in English, you do not need to change anything. Use the default encoding settings UTF-8 and all the information will be imported correctly. If you want to import a CSV file with non-English characters, we strongly recommend using the UTF-8 encoding for your CSV file. If you cannot use UTF-8 for your CSV file for some reason but use some other encoding, you will need to set the correct encoding in the import settings. Otherwise, the information will not be imported correctly.
There are two strict requirements for number format in the import:
- The decimal mark (decimal separator) must be a dot (.)
- A number must not contain a thousand separators
GoDaddy E-Store recognizes 16 columns in the CSV file, their descriptions are below:
|SKU||string||Product SKU||At least SKU or Name field is required||255 symbols|
|Name||string||Product name||At least SKU or Name field is required||255 symbols|
|Description||string||Product description||optional||no limits|
|Enabled||boolean||Product availability (enabled/disabled)||optional||"true", "yes", "on", "Y", "1" for true, any other values for false|
|Weight||floating number||Product weight||optional||Any valid floating number value, if column is present but empty, then product is intangible|
|Price||floating number||Product price||optional||Any valid floating number value (do NOT include currency symbol)|
|Recommended price||floating number||Product compare-to price||optional||Any valid floating number value (do NOT include currency symbol)|
|Quantity||integer||Product quantity in stock||optional||Any valid integer value, if column is present but empty - quantity tracking is disabled|
Product image url
|optional||Only http:// and https:// links are allowed, any other values are ignored|
|Category 1||string||Category name or path to category (e.g.Books/Science/Biology), which product belongs to||optional||255 symbols for each name in path, "Books" - one name, "Science" - another name|
|Category 2||string||Path to second category, which product belongs to||optional||the same as Category 1|
|Category 3||string||Path to third category, which product belongs to||optional||the same as Category 1|
|Fixed shipping rate||floating number||Product shipping freight value||optional||Any valid floating number value|
|Fixed shipping rate only||boolean||If product has only fixed shipping rate||optional||"true", "yes", "on", "Y", "1" for true, any other values for false|
|UPC||string||Product 'UPC' attribute (see also: Product types and attributes)||optional||255 symbols|
|Brand||string||Product 'Brand' attribute (see also: Product types and attributes)||optional||255 symbols|